I am madmoggies father and what happened was that madmoggie (9 years old) was killed near another player and their stuff got put into one pile which my son then collected. Apparently we then yelled at him to log off and come and have his dinner, immediately. ( Which we do!) When he went to sign in again, after dinner,  he found he was banned.
This has caused much upset and  he has tried to sort this out himself but apparently he has been trying via email which isn't allowed. He now realises how this would have looked to the other player and administrators and is very sorry for any upset he had inadvertently caused and will be wary of ensuring that he only logs out after completing any appropriate actions. And for our part we will listen to him if he says that he needs to do something before logging out.  With this in mind could you please reinstate him to the server?