We don't replace items at all. Part of the nature of Minecraft and the plugins we us is that bugs will always exist and bad things happen. Regardless of where the lag originates from or whether a crash happens on our end or your end, we do not replace lost items. I know it sounds heartless, but in our experience, for every 1 player who really lost their items due to a glitch, there will be 10 other players who lie and get free stuff.