Hi,
I have spoken with my daughter at great length for why she was banned and I apologize that I helped her initially with her plea that did not provide enough detail. She is devastated that her actions and lack of focus caused her to be banned. According to her, she was given some potions by another player which she drank and then she thinks the person realized that they had given her too many and asked for them back in chat. My daughter was not paying attention to the chat and did not see the player or the staff ask her to give back the potions and they had to ask several times and that is why she said she was banned. Can you confirm that to be accurate?
I have spoken with her at great length over these last few days regarding the rules and she now understands the importance of being aware of the chats and the other players and working together rather than focusing on her own game. She knows that she needs to be aware, especially when interacting with other players, of what they may need to help them in the game as well. I don't believe that she intentionally tried to grief anyone. I really think she was not paying close attention to the chat and she has definitely learned her lesson. Can you please confirm that the above is accurate and if so, can you please unban her as I am confident she will not make this mistake again and will follow the rules which we have addressed in great detail.
Sincerely,
Michelle (Hannah5121's mom)