Why is wolfboyjt silenced and wonderturtle banned?

[Raddison23]

My son - wolfboyjt - got on this morning and said he kept ending up in the fall back server and when he was trying to ask questions it said he was silenced. Since he couldn't ask any questions to find out what was happening he went on his sister's account - wonderturtle - (with her permission) not to play but to get help. He asked a retired staff member what was going on with his account. The staff member said "no alts" and he was kicked off. When he tried to get back on and to ask what no alts meant his sister's account was banned. I'm not sure what happened or if they broke any rules. Could someone please explain what is going on? Thanks!

[RubensCherub]

 ChrisKnight said:

The Main Survival server has been experiencing issues since 4 a.m. this morning and is currently down and undergoing maintenance    Anytime a server goes down or a player attempts to join a server that is down, they will instead join the the Fallback Server.  Chat is also restricted in the fallback server which is why he couldn't speak in chat. 

Due to the fact that all available Admin are working to restore the server, they are busy and may have misinterpreted him when he logged in as wonderturtle.  We will try to get things up and running as soon as possible.  I hope you can understand and apologize for the inconvenience.  The link below will take you to the current status of the server:

https://famcraft.com/index.php/topic,12540.0/topicseen.html

 There were people replying to wolfboy from multiple locations - IRC and in game. He needs to read for replies once he asks something. There were also signs posted at his location explaining the situation for all players to read.
 Famcraft does not allow the use of alts- aka, logging in on someone else's account with or without the account owner's permission. This is a Famcraft rule.
 The wonderturtle account will be unbanned it was a temporary ban with a ban message let him know to use his own account.